Privacy Policy

AZ Pharm is committed to the protection of the privacy of its customers so they enjoy a high quality shopping experience.

AZ Pharm is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. We collect information that you provide us, including your order information, your communications, and information you provide to us as part of reviews or surveys. Yet, we do not store any credit card information, so our customers may shop with confidence.

When you create an account on our website, we collect information you provide us, like your name, email address, shopping preferences and profile information.

We use the information we collect to provide, support, and personalize our website and to communicate with you about our website (on and off our website). The ways we do this include the following:

1. To provide and improve our online store's functionality, including to display content you post publicly; to fulfill your purchases through our website; to process, store, and deliver your communications; to provide customer service and support; to respond to your inquiries or requests; to back-up our systems; and to improve the security of our website.

2. To evaluate use of our website for our business purposes and to improve and develop our products and services, including new products and services and our website's functionality.

3. To personalize your experience, such as to tailor the content and information made available to you and our support services.

4. To display relevant advertising (on our website and third-party sites) and to evaluate the success of our advertising.

5. To communicate with you as described in our agreements with you (for example, the Terms of Use) and this Privacy Policy.

6. To prevent fraud and to maintain a quality experience for our business purposes or legal reasons, including to filter for spam and communications that violate our agreements with you (for example, the Terms of Use).

7. To enforce compliance with our agreements with you (for example, the Terms of Use) and applicable law; to comply with our legal obligations; to prosecute or defend a lawsuit, arbitration, or similar legal proceeding; to respond to lawful requests by public authorities (including national security or law enforcement requirements).

8. To perform research and analysis for our business purposes

We may use your communications generally for quality assurance purposes and training and to improve our products and services. We may use automated technology to review your communications and improve your user experience. We may use your log-in information, cookie information, device information and IP addresses to identify you and log your use across devices and our website. We may use your addresses to personalize your experience on our website. If you make purchases on our website as a visitor and subsequently create an account, for your reference, we will make information available to you about any prior purchases completed using the email address for your account. Any use of your information that is incompatible with these uses will be disclosed to you in advance so that you may opt out of such uses at your discretion.

Information Collection and Use

Order

We request name, shipping address and financial information from the user on our order form(like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. We do not store any credit card information, we simply securely relay it to our trusted credit card processing partner Square, Inc. If we have trouble processing an order, the contact information provided is used to get in touch with the user.

Cookies

AZ Pharm will store a persistent cookie so that you may retrieve the products in your shopping cart with no need to go through re-choosing all the categories again. This website's cookies are not tied to any personally identifiable information. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site. For example, the user will not be able to process through our shopping area. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site or track impressions and click throughs on the banners that are served on the Web site without any capture of personal information.

Log Files

We may use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will share aggregated demographic information with our partners. This is not linked to any personal information that can identify any individual person.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Please see our choice and opt-out below.

Security

This website takes every precaution to protect our users' information. Your web experience in our store is protected, especially when users submit sensitive information via the store. All information is protected with 256 bit encryption software. A lock icon at the top of Web browsers such as Chrome, Firefox or Safari indicates the page is secure.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information.

If you have any further questions about the security at our website, you can send an email to hello@AZ Pharm.ca

Children's Privacy

AZ Pharm does not knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you believe that your child under the age of 13 has submitted personal information to AZ Pharm in connection with our website or mobile application, and without prior verifiable parental consent, please contact us at hello@AZ Pharm.ca so that we can take steps to delete the personal information that they provided.

Administrative Email Communications

You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Choice/Opt-out

Users who no longer wish to receive our newsletter may opt-out of receiving these communications by replying to “REMOVE” or “Unsubscribe” in the subject line in the email sent out or email us at hello@AZ Pharm.ca and let us know that you want to opt-out of further newsletter communications.

Notification of Changes

If we decide to change our privacy policy, we will prominently post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Your Feedback

At AZ Pharm, your privacy is extremely important. If you have any questions about the privacy statement, the practices of this site, or your dealings with AZ Pharm, please click Contact Us and let us know or write us to hello@AZ Pharm.ca